"Answer the Call takes on the investigation of call centers in India and uses that case study to help us to theorize, in more supple and nuanced ways, the multiple shifts in consciousness and social imaginaries that contemporary globalizing forces
What happens over time to Indians who spend their working hours answering phone calls from Americans—and acting like Americans themselves? To find out, the authors of Answer the Call conducted long-term interviews with forty-five agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai from 2003 to 2012. For nine or ten hours every day, workers in call centers are not quite in India or America but rather in a state of “vir...
You easily download any file type for your device.Answer the Call: Virtual Migration in Indian Call Centers | Aimee Carrillo Rowe, Sheena Malhotra, Kimberlee Pérez. I really enjoyed this book and have already told so many people about it!
