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Customer Relationship Management (Briefcase Books Series)

Kristin L. Anderson, Carol J. Kerr




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 | #2296317 in eBooks |  2001-09-22 |  2001-09-22 | File type: PDF

||0 of 0 people found the following review helpful.| Five Stars|By Louise M. Sassone|Great.|9 of 9 people found the following review helpful.| Practical CRM|By A Customer|I've looked through a number of books on CRM in an effort to get a better handle on the topic and to find a good process for teaching the concepts to emploees in my company. I stumbled over Anderson & Kerr's ta|From the Back Cover||Tips and Tools for Creating­­and Sustaining­­Profitable, Long-Term Customer Relationships |In today's impersonal, arms-length marketplace, customer loyalty is rapidly becoming a thing of the past. Customer Relations

This reader-friendly series is must read for all levels of managers



All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.



As customer loyalty increasingly becomes a thin...

You easily download any file type for your device.Customer Relationship Management (Briefcase Books Series)   |  Kristin L. Anderson, Carol J. Kerr. Just read it with an open mind because none of us really know.

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