| #231898 in eBooks | 2010-04-21 | 2010-04-21 | File type: PDF||2 of 2 people found the following review helpful.| A Fantastic Book For People New To The Customer Service Industry|By Zachariah Atteberry, CCBC|I sometimes need help to provide exceptional service on the customer service of things...or at least I did when I first started out and consulted this book. I had aspergers so I did not know how other people thought or how I was supposed to react to certain things at first. This book g||"A must-read for anyone interested in transforming their interactions with clients - a manual for winning customer loyalty that actually inspires." Daniel H. Pink, author ofDrive: The Surprising Truth About What Motivates Us<
“Filled with treasure and big ideas, this book will help you become exceptional.” – SETH GODIN In a tight market, your most powerful growth engine—and your best protection from competitive inroads—is this: put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become “walking billboards” who will happily promote you...
You easily download any file type for your gadget.Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization | Leonardo INGHILLERI, Micah SOLOMON. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
