[PDF.14nc] Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback
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Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback
Ann Thomas, Jill Applegate
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| #2331033 in eBooks | 2010-04-15 | 2010-04-15 | File type: PDF||0 of 0 people found the following review helpful.| A Must Read on Today's Customer Service Marketplace|By VP, Customer Care|Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback"Over the weekend I read the "Pay Attention" book. It is excellent. The overriding message that I heard is that there is a "new way to navigate" when it comes to providing customer service in today's rapidly changing marketplace, and|From the Inside Flap||Your customers are talking about you. Are you listening? |Whether they use social networks, online tools, or a myriad of other media, your customers are reviewing you, rating you, and ranting about you to friends, peers, and perfect strange
Make customer feedback work for your business.
Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or s...
You easily download any file type for your gadget.Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback | Ann Thomas, Jill Applegate. I really enjoyed this book and have already told so many people about it!
