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The Experience: The 5 Principles of Disney Service and Relationship Excellence

Bruce Loeffler, Brian Church




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 | #568672 in eBooks |  2015-03-23 |  2015-03-23 | File type: PDF

||2 of 2 people found the following review helpful.| Delivering great customer service is one of the most important tasks ...|By Dr. K. Narramore|Zip-a-Dee-Doo-Dah! Delivering great customer service is one of the most important tasks of managers and employees today. This book's straightforward, practitioner-oriented approach provides a great deal of clarity compared to the other titles I've read on the subject. It takes the myst|From the Inside Flap||The Walt Disney Company is known the world over for its quality of service. No other company is able to consistently create the magic, joy, and excitement that are characteristic of the Disney brand—though many have tried. What's Disn

Bring Disney-level customer experience to your organization with insider guidance

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience ­— the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show yo...

You can specify the type of files you want, for your gadget.The Experience: The 5 Principles of Disney Service and Relationship Excellence   |  Bruce Loeffler, Brian Church.Not only was the story interesting, engaging and relatable, it also teaches lessons.

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