[PDF.54wj] The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
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The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
Donna Fluss
[PDF.ko06] The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
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| #994537 in eBooks | 2005-08-30 | 2005-07-15 | File type: PDF||1 of 1 people found the following review helpful.| Metrics have a purpose - but you must measure what is most important to your customers.|By LSAnderson40|I spent 10 years running customer service and contact centers as both a leader and consultant. I would say outside of manufacturing, this is one of the most measured things in a company. Who wouldn't be interested in customer metrics as they help you keep tabs on how well you|| | Call Center Magazine: "...a book that makes a powerful argument for turning your call center into the kind of corporate asset that executives only dream about." ||
Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, an...
You can specify the type of files you want, for your gadget.The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation | Donna Fluss. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
