[PDF.60gg] Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience

Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience

[PDF.io61] Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience

Chocolates on the Pillow  Jonathan M. Tisch epub
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 | #344322 in eBooks |  2009-05-18 |  2009-05-18 | File type: PDF

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||0 of 0 people found the following review helpful.| A MUST READ for ANYONE in the business world!!!!|By caprezia|I discovered Jonathan Tisch by accident -- I read an article about him in the WSJ and decided to look him up. I ordered all of his books. In my opinion, this man is a genius and is also perhaps one of few multi-millionaire businessmen who really has integrity and is devoted to doing GOOD by other people. In this bo|From Publishers Weekly|According to Tisch, ever-increasing consumer expectations mean that service-based industries have to go beyond the realm of good service to provide an experience that's truly exceptional-and thus, truly memorable. It's a simple premise tha

Praise for Chocolates on the Pillow Aren't Enough

"Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true--chocolates on the pillow are not enough. A great read!"
—David Neeleman, found...

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